Return Policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you.

 

6 months international warranty – we’ve got you covered

We promise- the cases from nextphonecase.com do NOT break, prints do NOT fade or peel off. We’re totally comfortable that your phone case will serve its purpose, that’s why every purchase you make is protected by 6 month international warranty.

 

Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

 

If you want to return the item, please contact us within 2 weeks of receiving the order at [email protected]. If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.

 

When will I receive my refund?

From the day your return parcel is delivered to our warehouse, it takes up to 1-2 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return! 

 

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

 

  • We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
  • Refunds for returned items will be issued to the original payment method you used when placing your order.
  • Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
  • The returned product must not be used and should be sent to us in its original packaging.
  • Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.

Return information:

Address: Room 202, No. 3, Lane 8, Hongshan Road, Pudong New Area, Shanghai, China

Phone number: +1 (385) 498-4594‬

E-mail: [email protected]

*The fee of freight will be paid by the customer if it is a non-product issue, and there is no more extra charge.

If you still have additional questions about returning the item, feel free to contact us at [email protected].