We are a customer-driven company, and we strive to provide the best products and services for you.
6 months international warranty – we’ve got you covered
Our promise - the cases from nextphonecase.com will NOT break, and prints will NOT fade or peel off. We’re confident that our phone case will meet your requirements in any way.
Still, things will happen, if there's anything wrong with the product you receive, we will do our best to fix it and reach your satisfaction.
We offer a 30-day free return or exchange on all unused. If you are not fully satisfied with your item we can help you find the style or size that's right for you. Please contact us by sending an email to email@example.com. If there's any problem, please take pictures and send them to us anytime.
When will I receive my refund?
We will process your refund within two days after we received your package. Once processed, we will send a confirmation letter for your notice.
ATTENTION: Customized product do not accept refund or exchange except for production issues.
- We will not issue your refund if you return the product without contacting us first.
- Refunds for returned items will be issued to the original payment method you used when placing your order.
- Please notice that all the shipping expenses for returning the item will be charge to the customer.
- The returned product must not be used and should be sent to us in its original packaging.
- Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
Address: Room 704, Times Digital Port Building, No. 599, Huangshan Road, High tech Zone, Hefei, Anhui, China
Phone number: +85244079239
*The freight expense will be paid by the customer if it is a non-product issue, and there is no more extra charge from us.
If you still have additional questions about returning the item, feel free to contact us at firstname.lastname@example.org.